Shipping policy

Last updated: 10 October 2026

Every order is packed by hand in Romania, in our gift box, and sent with tracking from dispatch to your door. Because your parcel never leaves the European Union, there are no customs duties, import VAT or surprise fees on delivery.

Where we deliver

Romania and all other European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden. We don't currently deliver outside the EU (including the UK, Switzerland and Norway).

Delivery costs

  • Romania: 19.99 lei for orders under 300 lei — complimentary from 300 lei.
  • Rest of the EU: 29.99 lei (about €6, shown in your own currency at checkout) for orders under 300 lei (about €60) — complimentary above that.

The exact cost, and how much is left to reach complimentary delivery, is always shown in your cart and at checkout, in the currency you've chosen, before you pay.

Delivery times

  • Processing: orders are prepared and dispatched within 1–3 business days (Monday–Friday, excluding public holidays).
  • Romania: 3–7 business days after dispatch.
  • Rest of the EU: 3–8 business days after dispatch.

These are typical times, not guarantees. During peak weeks (Black Friday and December) couriers can need 1–3 extra days, so we always recommend ordering early.

Christmas delivery

To receive your order before 24 December, please order by 10 December for Romania and by 8 December for the rest of the EU. Orders placed after these dates are still shipped as fast as possible, but we can't promise delivery before Christmas.

Tracking your order

When your order leaves us, you'll receive an email with your tracking number and a link to follow it. You can also check its status at any time from your order confirmation email or your account. Tracking can take up to 48 hours to show the first movement.

Orders with several items

If you order several pieces, they may occasionally arrive in separate parcels, a day or two apart. You never pay extra for this.

Sending a gift

Simply enter the recipient's name and address as the delivery address at checkout. Prices are never shown on the parcel or the packing slip.

Address and delivery problems

  • Please check your address carefully. If you notice a mistake, email us within 12 hours of ordering and we'll correct it before dispatch whenever possible.
  • If a parcel comes back to us because of an incorrect address or because it wasn't collected, we can resend it once the new delivery cost is paid, or refund the items.
  • If your tracking hasn't moved for 10 business days, or your parcel arrives damaged, contact us. We'll open an investigation with the courier and send a replacement or refund you in full.

Questions

Write to contact@maisonjollise.com — we reply within 24 hours, Monday to Friday.