Frequently asked questions

We make every piece in batches. You order and pay at checkout. When the batch closes, we count what has been ordered and only then go into production — so nothing is made that nobody wanted. Batch 01 closes on 5 November 2026. Production takes 4–6 weeks after the batch closes, and the estimated shipping window (currently 3–17 December 2026) is shown on every product page before you pay. We email you when your parcel leaves us.

Pieces from batch 01 are estimated to ship between 3 and 17 December 2026. The window for each piece is always on its product page, before you pay. If production is delayed, we email you the new date the same day. Gift cards are the exception: they arrive by email instantly.

Yes. You can cancel at any time before your order ships, and we refund you in full, to the same payment method. Use our online form — withdraw from contract here — or email us your order number. Once it has shipped, you still have 30 days from delivery to return it.

At checkout, when you place your order. If anything changes along the way, you can still cancel for a full refund until your order ships.

Cards (Visa, Mastercard and other major cards), Apple Pay and Google Pay. Every payment goes through Shopify's encrypted, PCI-compliant checkout — we never see or store your full card details.

Our prices are set in Romanian lei. You can choose your country at checkout, and if your card is in another currency, your bank converts the amount when you pay.

Write to us before your order ships and we'll do our best to change the size or colour. You can also cancel a pre-order for a full refund at any time before it ships. After delivery, you have 30 days to return it.

Check your spam or promotions folder first. If it isn't there, contact us with the name and email you ordered with and we'll resend it.

From Romania. Every order is packed by hand, in our gift box, and sent with tracking. Because your parcel never leaves the European Union, there are no customs duties, import VAT or extra fees on delivery.

Delivery is complimentary on orders from 300 lei. Below that, it's 19.99 lei within Romania and 29.99 lei to the rest of the EU. Your cart always shows exactly how much is left to reach complimentary delivery.

Pre-order pieces ship within the estimated window shown on the product page — for batch 01, 3–17 December 2026. Once your parcel leaves us, the courier takes 3–7 business days in Romania and 3–8 business days in the rest of the EU. Gift cards arrive instantly by email.

As soon as your order leaves us, we email you a tracking number and link. Tracking can take up to 48 hours to show the first movement.

Romania and every other EU country. We don't currently deliver to the UK, Switzerland, Norway or outside Europe.

Batch 01 is estimated to ship between 3 and 17 December 2026. After that, courier times apply: 3–7 business days in Romania, 3–8 in the rest of the EU. We can't guarantee delivery before 24 December, but if anything changes, we'll email you straight away. Need something certain? A gift card arrives instantly by email.

That can happen when you order several pieces. You never pay extra for this, and the remaining parcels usually arrive within a day or two.

You have 30 days from delivery to return any piece — this includes the 14-day withdrawal period required by EU law. Pieces should be unworn, unwashed and in their original condition.

Use our online form — withdraw from contract here — or email us your order number and the pieces you'd like to return. Within 1 business day we'll send you the return address and instructions. Full details are in our Refund policy.

We refund to your original payment method within 14 days of receiving your return request — as soon as your parcel arrives or you send us proof of postage. Your bank may take 3–10 business days to show it.

Return postage is paid by you, unless the piece is faulty, damaged or not what you ordered — then we cover every cost.

We're sorry. Email us within 14 days of delivery with your order number and a few photos, and we'll send a replacement or refund you in full, including delivery.

Every piece is unisex, in sizes XS to XL. Our knitwear — the merino quarter-zip, merino crewneck and knitted polo — has a relaxed, contemporary fit: take your usual size; women often size down. The canvas overshirt is relaxed and boxy: your usual size, or one down for a closer fit. Our tees are boxy with a dropped shoulder: your usual size. The cashmere beanie, scarf and gloves are one size. Our Size & care guide has a unisex chart and explains how to measure. Between sizes? Ask us in the live chat.

Merino knitwear, organic cotton tees, a canvas overshirt and cashmere accessories. Each product page lists the exact fibre composition from the label. When a piece is a blend, we say so — we never call a blend "pure cashmere".

Each one is named after a place worth returning to — places where winter is taken seriously. St. Moritz (ivory), Gstaad (camel), Östermalm in Stockholm (navy) and Klosters (charcoal). You'll find the place on the product page.

A little light pilling in the first weeks is natural with soft yarns, especially where there's friction (under the arms, at the cuffs). Remove it gently with a fabric comb and it settles. It is not a fault — but if anything looks wrong, write to us.

Merino: hand wash cold or use a wool cycle at 30°C, dry flat and fold. Organic cotton tees: wash cold, inside out, no tumble dryer, and never iron over the print. Canvas overshirt: wash cold, inside out, line dry, and a warm iron if you like. Cashmere: hand wash cold with a wool or cashmere shampoo, dry flat and store folded with cedar. More in our Size & care guide.

Our product photos are as true to colour as possible, but every screen shows colours a little differently. If a colour isn't what you expected, you can return it within 30 days.

We work with selected makers, and the country of manufacture is listed on each piece's care label. Every order is then packed and shipped by us in Romania.

Of course. Every order arrives in our gift box. Enter the recipient's name and address as the delivery address at checkout — prices are never shown on the parcel or the packing slip.

Yes, from 100 to 500 lei. They're digital, delivered instantly by email, can be used on anything in the store and are valid for 12 months. Enter the code at checkout.

Yes, within 30 days of delivery. By law the refund goes to the buyer, but with your agreement we can issue a gift card to the recipient instead.

Our free email list. You hear about each new batch 48 hours before it opens to everyone, along with the occasional piece of news. No spam; unsubscribe in one click.

No. We make in small batches and price each piece fairly from the start, so there are no seasonal sales or discount events. The private list gets early access to each batch — not discounts.

No. You can check out as a guest. An account simply lets you see your orders and save your details for next time.

Only to process your order, deliver it, support you and — if you've agreed — send you our emails. We never sell your data. Read our Privacy policy for the details.